New Delhi: Credgenics, a provider of SaaS-based debt collections and resolution technology, announced the acquisition of collections service provider Arrise.
With this move, Credgenics has also launched CG Setu, an innovative initiative designed to establish a standardized, technology-enabled, and digitized field collections model across India.
Credgenics and Arrise to Redefine Field Collections
The CG Setu model will feature a digitally empowered, agile on-ground workforce operating under standardized procedures.
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Acting as a bridge between lenders and borrowers, this initiative will combine Credgenics’ technology leadership with Arrise’s expansive national network to deliver greater efficiency, transparency, and borrower engagement.
With this acquisition, Credgenics becomes a full-stack collections solutions provider with pan-India reach, covering over 18,000 pin codes.
The company’s portfolio now includes field operations, digital collections, multiple dialers, voice bots, litigation and repayment management, and strategic consulting on collections workflows. Together, Credgenics and Arrise aim to achieve a combined annual revenue of ₹850 crore within three years.
Technology Integration and Industry Impact
The technology integration will enable advanced fleet management, scalable operations, and insights-driven optimization in debt recovery. For banks, NBFCs, digital lenders, and ARCs, the CG Setu model represents a first-of-its-kind transformation in India’s debt collections landscape, enhancing operational transparency and borrower experience.
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Arrise to Operate Under Existing Leadership
Founded in 2019, Arrise operates across 25+ Indian states with a network of over 5,000 professionals, offering multilingual calling services in 13+ languages. The company will continue under its existing leadership for at least the next five years.
Rishabh Goel, Co-founder & CEO of Credgenics, said: “This strategic partnership marks a huge step forward in Credgenics’ mission to transform debt collections with technology. CG Setu will disrupt the field collections model with an efficient, data-driven, and compliant approach, delivering greater transparency for lenders and a superior experience for borrowers.”
Avadhut Thali, MD & CEO of Arrise, added: “Joining hands with Credgenics opens new opportunities for innovation and value creation in debt collections. Together, we will set new benchmarks in effectiveness, compliance, and scale.”
Kunal Sawhney, Executive Director of Arrise, commented: “This collaboration with Credgenics is a defining moment. Our combined expertise will empower lenders with unmatched efficiency, innovative insights, and compliance standards.”
Credgenics is a full-stack AI-powered loan collections and debt resolution platform serving banks, NBFCs, FinTechs, and ARCs globally. Recognized as the Best Selling Loan Collections Platform in India by IBS Intelligence for three consecutive years, the platform leverages predictive and generative AI to segment borrowers, assess risks, and execute personalized recovery strategies.
In FY24, the platform managed over 98 million loan accounts worth more than USD 250 billion and facilitated 1.7 billion omnichannel communications for 150+ financial institutions worldwide.
